During her recent trip preparations, my neighbor had an amazing experience with the Copa Airlines Dallas Office and was raving about how helpful and professional the personnel were. She found the office's friendly environment and attentive staff to be impressive from their first encounter. Every one of her inquiries about flight alternatives, baggage allowances, and travel papers received thorough, understanding answers.
She was especially impressed by the individualized care she got. Not only did the personnel treat her like any other customer, but they also took the time to learn about her travel requirements and provided accessible and affordable options. They helped her book her tickets and even choose the best flight connections so she would have ample time for layovers without having to worry about them.
She also valued the promptness with which her unique requests—such as preferred meals and seats—were met. A lasting impression was left by the Dallas office team's professionalism and civility. Although I can't remember the particular name, she specifically emphasized one employee who went above and beyond to make sure everything was in order.
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